*FAQ
Received Your Order With A Broken Item?
We apologize that your Natalie Annette item(s) were damaged during shipping. Our objective is to correct this issue without delay. To accomplish this in the most expedient manner please follow the steps below:
- Send us an email at this address: info@natalieannette.com
- Copy the following as the Subject Line: “Damaged in Shipping: Order# NA123456” … Please use the Order # located on your packing slip
- Determine the number of items that are damaged and follow the appropriate steps outlined here:
- 1 or 2 damaged items - Include the item number, item description and damaged quantity in the body of the email. If we need any additional information we will reach out to you directly via email.
- 3 or more damaged items - Include the item number, item description and damaged quantity in the body of the email. Additionally we will require that you attach a group photo that shows all of the damaged items together. Only upon receipt of the photo will we review the information and contact you via email with any further actions or the proposed solution.
- 1 or 2 damaged items - Include the item number, item description and damaged quantity in the body of the email. If we need any additional information we will reach out to you directly via email.
Changing or Cancelling Your Order
When you place an order with us, it is processed immediately to help ensure your package is delivered within our estimated shipping timeframes. Unfortunately, we are unable to change or cancel an order once it has been submitted.
PRODUCT AVAILABILITY
How Often Do You Add Items To Your Website?
All the time! We're continuously adding new patterns and items to our website. To see our newest items, take a look at our New Arrivals page. Please bookmark our site and visit us often to see the latest, hottest ideas and items to complete your home.
I Can't Find The Item Or Pattern That I Am Looking For. Is It Still Available?
Have you tried using the Search box at the top of the page? If you still can't find the item you're looking for, please contact us by email at info@natalieannette.com. Include the pattern name or item name/number and we will research the availability for you.